Privacy policy

PERSONAL DATA PROTECTION

VERSION 1 - 05/2018

KEEPING YOUR PERSONAL DATA SAFE AND HANDLING THEM SECURELY
At Festka we respect your privacy. We use the personal information that you optionally provided us with through the form on our website www.festka.com to:

• handle orders
• send targeted offers
• deal with sales returns and claims
• answer questions and requests at our email address concierge@festka.com
• online marketing offers and special events
• send out newsletter as per registration request

Registered prospect and/or customer gives Festka company their permission to use and process their collected personal data and to receive the company commercial annoucements until further notice in compliance with the European Union data protection law (EU) 2016/679 regarding the General Data Protection Regulation.

FESTKA COLLECTS, USES AND PROCESSES PERSONAL DATA IN THIS EXTENT
We process the following necessary data in order to provide you with quality service and products to you liking: 

• name
• surname
• email address
• telephone
• billing address
• shipping address
• purchase history
• festka.com website visits tracking
• e-mail campaigns activity history

HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR?
Your personal data will be used and processed for an unlimited time in computerised version and non-automated printed version.

WHO AND HOW PROCESSES YOUR PERSONAL DATA?
Festka shares your personal data only in order to improve products and services.

We process personal data evidence using systems that serve accounting and marekting purposes. Those systems are secure and only accessed by liable personnel contracted by Festka company. Third party personnel is trained and follows internal Festka company guidelines. Personnel in question concerns marketing, sales, accounting departments and delivery service providers. 

YOUR RIGHTS
You have full control over your personal data that we keep on our records. You can limit the information we collect about you and/or how we use it. You have the final say about whether and how we process your personal data. Should you choose to have your personal data deleted from our records, please contact us at Festka s.r.o., Černomořská 455/3, Prague 10, 101 00 or email us at concierge@festka.com.

UPDATES
Festka company is allowed to update the above stated information regarding „Personal Data Protection“ and will always inform you of such an update and/or any change that would concern your personal data handling.